Terms & Conditions

GetTested Terms & Conditions These Terms & Conditions (“Terms”) apply to websites and domains operated by Get Tested USA Inc. (“GetTested,” “we,” “us,” or “our”), including but not limited to gettested.us (collectively, the “Site”).

By accessing or using the Site or Portal (as defined below), creating an account, checking any required consent box, or placing an order, you agree to be bound by these Terms.

1. Our Role and What We Provide

Welcome to the Site operated by GetTested. GetTested provides an online ordering, logistics, and results-delivery platform. Through your password-protected account area (the “Portal”), we may display information relating to your orders and, where applicable, make test-related information available.

GetTested does not provide medical diagnosis or treatment. Certain services offered through the Site involve laboratory testing performed by independent CLIA-certified laboratories (each, a “Laboratory”) based on a specimen you provide (the “Laboratory Services/Lab Test”). Where applicable, Laboratory Services may also involve independent licensed clinicians or clinician groups (each, a “Clinician” or “Provider”) that may authorize test orders, review results, and/or provide consultation.

Laboratories and Clinicians are solely responsible for their professional services, including compliance with applicable clinical, laboratory, and licensing requirements and any sampling, analysis, and clinical review (where applicable). GetTested is not responsible for errors, omissions, or outcomes attributable to a Laboratory’s or Clinician’s performance of those services.

The Site may also offer physical items sold or shipped to you, including specimen collection materials (the “Products”). For Laboratory Services, an official laboratory report or result documentation (the “Test Result/Report”) may be made available to you through the Portal in connection with the service. Where permitted, you authorize GetTested to collect payment as a billing and collection agent on behalf of the Laboratory for Laboratory Services and on behalf of the applicable Clinician group for clinician services, and charges may appear as a single aggregated amount at checkout.

2. Eligibility; Account Security; Identity Verification

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to use the Site and purchase Products or Laboratory Services. You agree to provide accurate and complete information and to maintain the confidentiality of your account credentials. You are responsible for all activity on your account. For safety, fraud prevention, and compliance, you authorize GetTested and its service providers to perform identity verification and eligibility checks as permitted by law.

3. Laboratory Services

If you purchase Laboratory Services, you will collect a specimen as instructed and return it as directed for processing. If your specimen is successfully processed, the results of the Laboratory Services (the “Test Results”) will be made available to you through the Portal in connection with the service. Where applicable, Test Results may be reviewed and released through the Clinician or Provider involved with the service before they are made available to you in the Portal.

The Portal may display your Test Results and may also present user-friendly explanations, reference information, or summaries. Any such summaries are provided for convenience only and do not replace the underlying Test Results or the full documentation associated with the Laboratory Services. Certain information may be required by law to appear in connection with Test Results and related documentation; accordingly, materials made available to you will include any identifiers or disclosures required under applicable law.

Test Results are not medical advice and are not a substitute for professional medical consultation, diagnosis, or treatment. Due to the nature of laboratory testing, no test is 100% accurate. Inaccuracies may occur for a variety of reasons, including specimen quality, timing of collection relative to exposure or symptom onset, biological variability, and limitations of the testing method. False-positive and false-negative results can occur. If you have concerns about your Test Results, if your Test Results indicate a potential issue, or if you have symptoms or other reasons to believe you may have a condition, you should seek medical advice and may need confirmatory diagnostic testing through a healthcare provider.

The medical and wellness disclaimers in Section 5 apply to your use of the Site and Portal and to all Products and services made available through GetTested, including Laboratory Services, Test Results, and any related summaries or content made available through the Portal.

4. Results Access; Portal Availability; Turnaround Times; Your Responsibilities

You will receive your test results and related information digitally through the Portal using the login you create and maintain when registering your test. If applicable, you are responsible for registering your unique test ID and any other required kit identifiers in order to receive and access your results. Turnaround times and any response-time information shown on the Site or on a product page are estimates only and may vary based on factors including laboratory capacity, specimen quality, shipping time, holidays, and other operational conditions. You are responsible for providing accurate and complete information, following all specimen collection and shipment instructions, and regularly checking your Portal account for results, status updates, and messages.

Results made available through the Portal are delivered using reasonable security measures intended to protect your information, including encrypted transmission and identity verification measures where appropriate. However, no security measure is perfect, and you are responsible for maintaining the confidentiality of your credentials and securing access to your devices and accounts.

Portal access may be temporarily unavailable or interrupted due to maintenance, security measures, upgrades, outages, or technical issues. GetTested does not guarantee uninterrupted availability of the Portal or any specific turnaround time, but will take reasonable steps to maintain service continuity and restore access within a commercially reasonable timeframe.

5. Medical Disclaimer; Not Medical Advice; Limitations of Test Results

Except as expressly indicated in the applicable Product packaging, instructions for use, or the relevant service description on the Site, tests and related services made available through GetTested are intended for informational, educational, and wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Test results and any accompanying summaries, explanations, or educational content made available through the Portal do not constitute medical advice, are not a substitute for professional medical consultation, diagnosis, or treatment, and should not be used as the sole basis for decisions regarding health, diet, medication, or lifestyle.

You acknowledge and agree that any decisions you make based on information or results made available through GetTested are your sole responsibility. GetTested does not assume liability for outcomes related to your interpretation or use of any results or information. If you have symptoms, medical concerns, questions about your results, or any condition requiring clinical assessment, you should promptly consult a qualified healthcare professional. Nothing on the Site or in the Portal is intended to delay or replace seeking professional medical care. Nothing in these Terms is intended to modify or replace any Product labeling, instructions for use, or legally required disclosures.

6. Informed Consent; Health Data Use and Sharing; Electronic Delivery

By purchasing Laboratory Services and using the Portal to view results, you authorize and consent to the collection, use, and disclosure of your personal information and health-related information as necessary to provide Products and Laboratory Services, including sharing with the Laboratory and applicable Clinicians for order processing, eligibility review, test authorization (if applicable), specimen processing, testing, reporting, consultation, customer support, quality assurance, and safety-related obligations.

You consent to receive results and communications electronically through the Portal. You may also receive service communications via email and/or SMS if you enroll or provide those contact details. You understand that email and SMS are not always fully secure and may be accessible by others with access to your device, email account, or phone. You are responsible for maintaining secure access to your Portal credentials and devices.

7. Not for Emergencies

Products and Laboratory Services are not intended for emergency use. If you believe you have a medical emergency, call 911 immediately. GetTested does not provide medical advice. You should consult a qualified healthcare professional regarding any health questions and before making health-related decisions.

8. Orders; Pricing; Payment; Taxes

All prices are displayed in U.S. dollars and may be changed at any time prior to your submission of an order. Applicable taxes and shipping charges (if any) will be calculated and presented during checkout. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and you authorize GetTested (and our payment processors) to charge the full amount of your order, including any applicable taxes, shipping, and other fees disclosed at checkout.

If a payment is declined, reversed, disputed, or charged back, we may place the relevant order on hold and, to the extent permitted by law, suspend access to the Portal and any associated results until the matter is resolved. GetTested reserves the right to change prices at any time prior to checkout. We also reserve the right to correct errors or inaccuracies in product or service descriptions, pricing, promotions, offers, availability, and other information on the Site, and to cancel or refuse any order affected by such errors to the extent permitted by law. We reserve the right to refuse, cancel, or limit any order to the extent permitted by law, including where we reasonably suspect fraud, misuse, unauthorized resale, sanctions or export-control concerns, or a violation of these Terms.

9. Shipping and Delivery

Shipping options, fees, and any applicable service levels are presented at checkout. Where your order includes Laboratory Services, return shipping materials and instructions for sending your specimen to the laboratory may be included as part of the shipping price, as disclosed at checkout. Processing times and carrier delivery estimates are provided for convenience only and are not guarantees.

Orders will be shipped to the address you provide at checkout. You are responsible for ensuring that your delivery address and contact details are accurate, complete, and current at the time you place the order. If you have not received your order within ten (10) business days after shipment (or within the carrier timeframe shown in tracking, if longer), please contact us at hello@gettested.us so we can assist.

Once a shipment is marked as delivered according to the carrier’s tracking information, you are responsible for promptly confirming that the delivery was received in full and in good condition. If you believe your package is missing, incomplete, or damaged, you must notify GetTested within seven (7) days of the delivery date shown in the carrier’s tracking information. We may require reasonable supporting documentation (including photographs) and may coordinate an investigation with the carrier. Claims submitted after this period may not be eligible for investigation, replacement, or compensation to the extent permitted by law.

If delivery cannot be completed due to an incorrect or incomplete address provided by you, GetTested is not responsible for the failed delivery. If the shipment is returned to us, we may, at our discretion and as permitted by law, offer to reship the order at your expense or issue a refund less reasonable shipping, handling, and processing costs.

For Laboratory Services, you are responsible for following all specimen collection and return-shipping instructions. Improper collection, contamination, missing or incorrect identifiers, or delays in shipping may result in an inability to test, an invalid result, or the need for recollection, and GetTested is not responsible for outcomes caused by such issues.

10. Returns; Cancellations; Refunds

GetTested maintains the return, cancellation, and refund practices described in this Section (the “Return Policy”). This Return Policy applies to purchases made through the Site except to the extent that a different return or refund policy is expressly disclosed at checkout for a specific Product or service, or where non-waivable state law provides otherwise.

Because certain Products are health-related and because Laboratory Services involve time-sensitive processes and third-party clinical services, returns and refunds are limited. For Laboratory Services, used specimen collection materials are not returnable, and refunds are generally available only if the kit has not been used, the specimen has not been sent or delivered for processing, and, where applicable, any required clinician authorization or review has not been completed. If you request a refund after fulfillment or partial use but before processing (where permitted), GetTested may deduct reasonable amounts to reflect the cost of materials, fulfillment, shipping, and processing to the extent permitted by law and consistent with the disclosures provided at checkout.

For eligible retail Products (including eligible rapid test Products), a return may be accepted only if the Product is unopened, unused, and in its original sealed condition. Return requests must be initiated within fourteen (14) days of delivery, as evidenced by carrier tracking, unless a different period is disclosed at checkout. Please include the order slip or clearly write the order number and return date inside the return package. Returns may be refused where resale, contamination, regulatory, safety, or quality concerns exist. Shipping and handling fees are non-refundable except where required by law or where the return results from GetTested’s error.

To request a return, cancellation, or refund, you must contact hello@gettested.us and provide your order number and the reason for the request. If a return is approved, we will provide return instructions. You are responsible for return shipping costs unless otherwise required by law or expressly stated by GetTested in writing. Refunds, if approved, will be issued to the original payment method, and the timing of the refund depends on payment processor and financial institution processing timelines.

Nothing in this Section limits your rights with respect to defective, damaged, or incorrectly shipped items; such issues should be reported promptly to hello@gettested.us with supporting photos and order details so we can provide appropriate remediation.

11. Damaged, Defective, or Incorrect Items

Contact customer support promptly with your order number and supporting photos. We will determine the appropriate remedy (replacement materials, reshipment, or refund as appropriate).

12. Acceptable Use; Prohibited Conduct

You agree not to misuse the Site or Portal, attempt unauthorized access, interfere with security features, submit false information, engage in fraud, resell Products or Laboratory Services without authorization, or violate applicable law. We may suspend or terminate access to the Site or Portal for violations, suspected misuse, or security concerns.

13. Disclaimers; No Warranties

To the maximum extent permitted by law, the Site, Portal, and any content are provided “as is” and “as available,” without warranties of any kind. GetTested disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Laboratories and Clinicians provide their services under their own professional responsibilities and standards, and GetTested does not warrant the performance of third-party services.

14. Limitation of Liability

To the maximum extent permitted by applicable law, GetTested will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or relating to these Terms or your access to or use of the Site, the Portal, any Products, or any services (including Laboratory Services), whether based in contract, tort (including negligence), strict liability, warranty, statute, or any other legal theory, even if GetTested has been advised of the possibility of such damages and even if any limited remedy fails of its essential purpose.

To the maximum extent permitted by applicable law, GetTested’s total aggregate liability for any and all claims, losses, liabilities, damages, costs, and expenses arising out of or relating to a specific order will not exceed the total amount you paid to GetTested for the order giving rise to the claim.

Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law, including any non-waivable statutory rights that may apply in your jurisdiction.

15. Indemnification

You agree to indemnify and hold harmless GetTested and its affiliates, officers, directors, employees, and agents from and against claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Site, violation of these Terms, violation of law, or infringement of any third-party rights.

16. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and GetTested regarding the Site, Portal, Products, and services, and supersede any prior or contemporaneous agreements or understandings on the same subject matter. GetTested’s failure to enforce any right or provision will not constitute a waiver of such right or provision. You may not assign or transfer these Terms without GetTested’s prior written consent; GetTested may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. GetTested will not be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, carrier delays, internet outages, governmental actions, or other force majeure events. Headings are for convenience only and do not affect interpretation.

17. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules, except where mandatory consumer protection laws apply.

18. Changes to Terms

We may update these Terms from time to time. Changes will be posted on the Site with an updated “Last Updated” date. Continued use means you accept changes.

19. Notices

GetTested may provide notices to you by posting to the Site or Portal, by email to the address associated with your account, or by any other legally permitted means. You agree that such notices will be deemed received when posted or when sent, as applicable. To provide notice to GetTested (including legal notices), you must contact us at hello@gettested.us with the subject line “Legal Notice,” and, where required or appropriate, also send written notice to the mailing address in Section 20. Notices will be effective when received by GetTested.

20. Contact

Get Tested USA Inc.

Support: hello@gettested.us